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    Starters & Alternators
    With more than 10.500 types of starter motors and alternators, Pos Service Holland covers more than 85% of the automotive and agricultural industry.
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    Cores
    Since 2004 Pos Service Holland has its own cores division, which specializes in used starters motors and alternators.
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    Handheld Testers
    Can test the alternator when it is still mounted on the car or to be used in combination with all conventional test benches.
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    Test Benches
    The test bench is equipped with the latest testing technology for the modern workshop or production facility.
  • darkblurbg
    Parts Testers
    The Motoplat range also includes parts testers to easily checks for any short circuits on parts as stator windings, rectifiers and armatures.

FAQ PSH Webshop

Published: 16-06-2022

If you have any questions about the PSH webshop, you might find the answer below. Please don't hesitate to contact us when you can't find the answer you're looking for.

1. Login & Account details:

1.1 How can I log in to the PSH webshop?
Click on the login button in the upper right corner.
When you didn’t log in to the webshop yet, please validate your account by entering the email, username and password on the right side of the log in screen.

1.2 Why can’t I log in to my account?
Go to ‘forgot password’ to request a new password.
If it is still not possible to log in, please contact our sales team.

1.3 How can I change my login details?
Login details can be changed by going to your account number in the upper right corner and click on ‘My account’.

1.4 Where can I check my account details?
Account details can be checked by going to your account number in the upper right corner and click on ‘My account’.

1.5 How to change the language?
Our webshop is available in 11 different languages.
You can select another language by hovering the mouse over the flags in the upper right corner and scrolling between the languages.
Then click on the desired language.


2. Searching & Article Specs:

2.1 How to search for an article in the webshop?
Enter a reference number in the search bar.
When you are at another screen, you can bring up the search bar again by hovering the mouse over the magnifying glass icon in the upper right corner.
You can start the search by hitting enter or by clicking on the magnifying glass icon on the right side of the search bar.

2.2 On which references can I search in the webshop
Searching can be done with different article references or even a part of the reference.
In addition, you can search on OEM (original) article reference, data supplier reference, PSH reference and when submitted, even your own reference.
When the reference is not completely visible on the article anymore, you can enter a part of the reference or replace one of the missing digits with a *.
For example: D*RA110.

2.3 I don’t see any search results. What happened?
Please check your search term on typos.
Please use another article reference.
If you don’t have another reference, you may be able to cross the article reference on another data platform, like TecDoc, Aldoc, Lester, etc. or contact our sales team.

2.4 How to check if an article is in stock?
The availability of an article is indicated by a traffic light.
O = Sufficient articles in stock
O = A maximum of 3 articles in stock
O = Not in stock
O = The article is in stock in another PSH subsidiary

If the desired article is not in stock, you can click on ‘Alternatives’ to find interchangeable articles. Please make sure if the differences with the original article are manageable for the application (vehicle) which it is used on. 
PSH has the most extensive stocks for every product group and if the desired article is not in stock, please contact our sales team and we will make every effort to supply it for you within a reasonable period of time. 

2.5 How to see more specification of an article?
When you are at the search results, you can click on one of the articles to see more specifications. Scroll down on the article screen to see all details.

2.6 Where can I see the brand of an article?
The logo of the brand is displayed with the articles.
You can also find the brand in the description of the article.

2.7 Can I check for spare parts of a specific article?
You can search for spare parts by setting the slider at the top of the page to 'Parts'.
Searching can be done with spare parts references or with the references of the complete article.  

2.8 Can I set filters to narrow the search results?
Yes, filters can be set to narrow the search results.
This can be done by clicking on the filter logo at the top of the page.
Filters that can be used are: Manufacturer (brand), product group, stock status and sales items.

2.9 We have our own article numbers, where can I find them?
When you have your own article numbers, you can see, add and change them on the specification field at the article page.


3. Ordering:

3.1 How can I add an article to my shopping cart?
When you are at the search results, you can add articles to the shopping cart by clicking on the shopping cart button in the bottom right corner of the desired article.
When you are at the article page of the desired article, you find the shopping cart button at the right side of the screen.

3.2 How to change the quantity of articles I want to order?
The order quantity can be changed by clicking on the + or – buttons next to the shopping cart. You can also type in the desired quantity.
When the article is already added to the shopping cart, the order quantity can still be changed at the shopping cart screen, using the same +/- button or type in the quantity manually.

3.3 How to delete something from the shopping cart?
Articles can be deleted from the shopping cart by clicking on the X at the bottom right corner of each article.
If you wish to delete the entire content of the shopping cart, this can be done by clicking on the button ‘Delete shopping cart’ at the bottom of the page.

3.4 What to do when there is an unavailable product in the shopping cart?
When placing an item in the shopping cart, it is not yet reserved. With items with little
stock, it can occasionally happen that another customer places their order just ahead of you and the article is no longer available.
When this happens, a message will appear at the shopping cart screen asking you to remove this item.
If you still want the article, you can search for another brand, an alternative or you can contact our sales team.

3.5 The article I wanted to order is not in stock, what can I do?
PSH has the most extensive stocks for every product group. If an item is not in stock,
please consider another brand, an interchangeable alternative article or contact our sales team.
We will make every effort to supply it for you within a reasonable period of time. 

3.6 From which PSH subsidiary should I order?
In order to receive your order as quickly as possible and at the lowest shipping rates, we recommend ordering from the PSH branch where you are registered.
If the desired item is not in stock there, you can also place your order at one of our other branches.
The delivery time and freight costs will be visible in the shopping cart.

3.7 Can I change the delivery address?
Yes, it is possible to change the delivery address, simply by entering the delivery address in the address field at the shopping cart screen or by selecting one of the known delivery addresses at the drop-down menu.
We also offer the option of forwarding the order directly to your customer.
If you want to use this, we kindly ask you to check the address details and add a telephone number of the recipient for the carrier.
You can also select the box 'other delivery address'. We will then not include a packing slip with our details in the shipment.
When your customer is outside the EU, please send the invoice to include with the shipment to tt@psh.nl 
If you want to change the main delivery address(es), for instance because your company will move to a new location, please send an email with the new details to cr@psh.nl

3.8 My address is not recognized, how is this possible?
Please check you’re your address. The place field should only contain the place and no other details like county/province.
If you entered another address, for instance your customers’, you can try to check the address using google.
If the address is still not recognized, please contact us by sending an email to our transport department, tt@psh.nl

3.9 How much shipping costs do I pay?
The amount of the shipping costs depends on various factors, such as type of service, location, dimensions and weight of the shipment, possible surcharges, etc.
When you need to pay shipping costs with your order, the amount will be visible in the shopping cart.

3.10 Where can I find and accept the delivery terms?
Our general terms and conditions (delivery terms) are available in several languages.
Alink to our general terms and conditions can be found at the end of the order overview in the shopping cart and are also available on our website.


4. Transport & Delivery

4.1 Which delivery options can I choose from?
In the PSH webshop it’s possible to choose several delivery options from several different carriers, such as Fedex/TNT, Night Star Express, Mainfreight, etc.
All carriers have their own service options, strengths and matching rates.
All delivery options that are applicable at your address, are available in the shopping cart of the webshop.

4.2 When will my order be delivered?
The estimated delivery time depends on the service choosen and destination.
As soon as your order has been shipped, you will receive the delivery note by email.
We estimate you will receive your order within 1-5 business days of its ship date within Europe and 3-10 business days of its ship date outside Europe.
Deliveries are made from Monday to Friday during normal business hours, excluding national Bank Holidays.
Delivery times may vary due to force majeure, which includes adverse weather conditions and strike action.

4.3 Can I track the status of my order?
A track and trace option is only available with orders sent by TNT.
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.
The TNT tracking number can also be found on the delivery note.

4.4 Can I choose a delivery date?
It is not possible to choose a delivery date.
Deliveries are made from Monday to Friday during normal business hours, excluding national Bank Holidays.

4.5 How does the delivery of an article from another subsidiary work?
When the webshop shows the desired article is only in stock in another PSH subsidiary, it is now possible to order there directly. Simply enter the desired quantity and click on the shopping cart to add the items to your order.
In the order overview, the transport options from the other PSH subsidiary are shown. After you make a selection, the (extra) shipping costs can be viewed before you finalize the order.

Because available carriers and service options may differ per sender and destination country, each PSH branch is responsible for maintaining this their selves. Transit times and shipping costs will therefore differ from the PSH subsidiary where you have your account.

The delivery note and invoice will be sent by the PSH subsidiary where you have your account.